Returns & Exchanges
At D-Link Systems, we stand behind our networking solutions and offer a 30-day return policy for products purchased directly through our store. If you are not completely satisfied with your hardware, we provide a streamlined process for returns and technical evaluations.
Request an RMA
Log into your account and navigate to the order history section to submit a Return Merchandise Authorization (RMA) request for your specific device.
Technical Verification
Our support team will review your request and may provide troubleshooting steps to ensure the hardware is functioning correctly before approving the return.
Pack and Ship
Once approved, securely pack the device in its original packaging with all included cables and manuals, clearly marking the RMA number on the outside of the box.
Inspection and Refund
After our warehouse receives and inspects the unit for physical damage, a refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing